Privacy and cookies policy

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and organisations and businesses that register with us; in this policy we explain how we will treat your personal and business information.

1.2    By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.3    The term ‘information’ refers to any personal, corporate or business information

1.4    Ergeno is committed to ensuring that your privacy is protected. If we ask you to provide information when using this website, you can be assured that it will only be used in accordance with this policy.

  1. Collecting information

2.1    We may collect, store and use the following kinds of information:

(a)    information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)    information that you provide to us when registering with our website for an Ergeno Office Account (referred hereinafter as ‘account’) including your organisation’s website and physical address(s), your email address and telephone number, your organisation’s type, sectors and disciplines of operation;

(c)    information and documentation that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including requests for construction professionals, any curriculum vitae or similar documents for professional candidates (in full or in part), professional staff rates or fees or any follow up documentation or information requested and supplied as part of the services on our website);

(d)    information relating to any requests or contractual agreements you make through our services or any other transactions that you enter into through our website services;

(e)    information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(f)     any other information, documents, files etc. that you choose to send to us.


  1. Using information

3.1    Information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2    We may use your information to:

(a)    administer our website and business;

(b)    enable your use of the services available on our website;

(c)    supply to you services purchased through our website;

(d)    send statements, invoices and payment reminders to you, and collect payments from you;

(e)    send you non-marketing commercial communications;

(f)     send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(h)    send you email notifications that you have specifically requested;

(i)     send you email notifications relating to vacancies and secondment opportunities which we think may be of interest to you in case you have not regularly checked your private account (you can inform us at any time if you no longer require these email notifications);

(j)     deal with enquiries and complaints made by or about you relating to our website;

(k)    keep our website secure and prevent fraud; and

(l)     verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).


3.3    If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4    Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5    We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

  1. Disclosing information

4.1    We may disclose your information to any of our employees, officers, insurers, professional advisers or agents insofar as reasonably necessary for the purposes set out in this policy. All our employees, officers, insurers, adviser and agents are subject to strict non-disclosure agreements to protect your information.

4.2    We may disclose your information:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any ongoing or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)    to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that information.

4.3    Except as provided in this policy, we will not provide your information to third parties.

  1. Professional Candidate Requests and Submissions

5.1    As part of our services, we offer business to business secondments for professionals. Once your organisation has registered for an account on our website, you will be provided with an accountt for uploading requests for positions to be filled, view relevant vacant positions and submit candidate curriculum vitae(s) against advertised vacancies.

5.2    Any uploaded request for a position to be filled will be received only by us and not disclosed to other organisations. Once we have reviewed and confirmed your request, we will advertise the vacancy across our website and send email links to applicable organisations that we believe could be interested. We will advertise the role/services to be provided, the location, the duration and any specific particulars appropriate for advertising the role. We do not disclose your Hiring Organisation details.

5.3    Any response by a registered Parent Organisation to a position advertised as per section 5.2, will be received only by us and not disclosed to other organisations. Once we have reviewed all candidate submissions, we will provide our recommendation to the Hiring Organisation. If the recommendation is accepted, we inform each Organisation and confirm the Secondment Agreement.

5.4   Any unsuccessful candidate submissions will be informed back to the respective Parent Company without any disclosure to any other organisation.

5.5    If you are interested in working for us, we provide a tab to upload your personal details (including your email and contact telephone number) and details of your background experience to us. We will not disclose this information to anyone outside Ergeno.

  1. International data transfers

6.1    Given the international nature of our services, information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

6.2    You expressly agree to the transfers of information described in this Section 6.

  1. Retaining information

7.1    Information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  1. Security of information

8.1    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2    We will store all the personal information you provide on our secure servers.

8.3    You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.4    You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

  1. Amendments

9.1    We may update this policy from time to time by publishing a new version on our website.

9.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

9.3    We may notify you of changes to this policy through the private messaging system on our website.

  1. Third party websites

10.1  Our website sometimes includes hyperlinks to, and details of, third party websites.

10.2  We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

11.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. About cookies

12.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.4  Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

  1. Our cookies

13.1  We use session and persistent cookies on our website.

  1. Analytics cookies

14.1  We use Google Analytics to analyse the use of our website.

14.2  Our analytics service provider generates statistical and other information about website use by means of cookies.

14.3  The information generated relating to our website is used to create reports about the use of our website.

14.4  Our analytics service provider’s privacy policy is available at: [].

  1. Blocking cookies

15.1  Most browsers allow you to refuse to accept cookies; for example:

(a)    in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)    in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)    in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

15.2  Blocking all cookies will have a negative impact upon the usability of many websites.

15.3  If you block cookies, you will not be able to use all the features on our website.

  1. Deleting cookies

16.1  You can delete cookies already stored on your computer; for example:

(a)    in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at;

(b)    in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c)    in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

16.2  Deleting cookies will have a negative impact on the usability of many websites.


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